Frequently Asked Questions
Shipping FAQs
Q: How long does shipping take?
A: Orders typically arrive within 9–20 business days after they’ve been shipped. Processing takes up to 3 business days before your order leaves our warehouse.
Q: Why don’t all items arrive together?
A: Many of our products ship from different fulfillment centres in China and Toronto, so it’s normal for items in the same order to arrive separately.
Q: Do you offer free shipping?
A: Yes! We offer free shipping to Canada, the US, and the UK on all orders. No minimum spend and no hidden fees.
Q: Do you ship internationally?
A: Absolutely. We ship to the US, UK and UAE but shipping times may vary depending on your location.
Product FAQs
Q: Will the colour of my item look exactly like the pictures?
A: Colours may appear slightly different in person due to screen and lighting variations, but we do our best to make sure product photos are accurate.
Q: How do I know what size to order?
A: Each product has its own sizing chart listed in the product description or photos. We recommend checking these before ordering since sizing can vary between items.
Q: What if I’m between sizes?
A: If you’re in between sizes, we generally suggest sizing up for comfort, especially with pet gear.
General FAQs
Q: What is your return policy?
A: We offer a 30-day return policy on all items. Items must be in original condition with tags attached.
Q: How long does shipping take?
A: Standard shipping typically takes 3-5 business days within Canada. Express shipping options are available at checkout.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shop Pay for your convenience.
Q: How do I contact customer support?
A: You can reach our customer support team via email at support@wuffd.com or through our contact form.